re-loved FAQs

As an ethical clothing retailer, we reckon we should take responsibility for the full lifespan of the clothes we sell. Not only do we care about who made our clothes, but we also care about what happens to them once you’ve finished with them. The world doesn't need any more waste, and we don't want to generate more problems for someone else down the line. We also think this approach should be the new normal for clothing retailers. Especially those dedicated to sustainability. It's not okay to ignore the flow-on effects of the things you sell.

The options for dealing with old clothing are currently limited, possibly because it's easier (and more profitable) to focus on the pretty, shiny new clothes rather than tackling the more difficult problems of waste. The global clothing industry is full of outrageous over-consumption, and little thought is given to the consequences.  It doesn't have to be like this.

re-loved is one part of our ongoing commitment to making positive, sustainable change, and helping to build a circular economy of clothing.
There's more to come! So stick with us as we begin this journey.

We are teaming up with the crew at Common Unity Project Aotearoa!

We always want to hear about other organisations doing good things, so if you have any suggestions we'd love to hear them.

Through the profits of re-loved we aim to support organisations creating positive change in our communities and the international textile industry, and that align with our Hoopla Kids values of freedom, sustainability, environmental care and ethical business.

Yes please! Please make sure all items are washed and fully dry before sending in.

Not at all. We will accept ethical clothes from the brands we stock. We don't mind where you bought it. As long as it meets our criteria we'll take it.

Sorry, no undies, socks, tights, swimwear or rainwear.

We will take back any organic cotton clothing from any brand we stock, however we do have a few exclusions. We don't accept rainwear, undies, socks, tights or swimwear.

Clothing can be re-loved over and over until it's completely worn out. You can submit your re-loved clothing to be re-loved again when you are finished with it. Just follow the process outlined.

Right here!

Rough round the edges. Might have some stains and marks. Suitable for messy play, since you won’t care about the marks already on it! No holes please.

Worn, faded, all components still in great shape with little/no stretching or thinning. No/minor stains. No holes.

My kid grew out of this so fast they never had a chance to use it much. It looks like new, or is still new.

You can send from your local postshop, or even better, grab some old packaging and reuse it. You can use trade me to send your parcel hassle free and at a good price. Or try Pass the Parcel.

Send to:
Hoopla Kids
Container 11, ISOLATOR
102 Tirangi Road
Lyall Bay
Wellington, 6022

Totally! Just pop in to 102 Tirangi Road, Lyall Bay, Wellington (it's the big black building on the corner) and leave your clothing (with your name) in the red filing cabinet at the door.

Right here!

Re-Loved clothing can’t be returned or exchanged if you change your mind or you’re not happy with your purchase.
We aim to make this process as open and transparent as possible, so you know what you are buying.
Re-Loved clothing can totally be sent back for re-listing again, following the same listing process.

All profits from re-loved, including donated credit, will be given directly to selected organisations creating positive change in our communities and the international textile industry, and that align with our Hoopla Kids values of freedom, sustainability, environmental care and ethical business. We will ensure we give regular updates about the organisations we support through re-loved.

We've teamed up with the Common Unity Project Aotearoa and are looking forward to supporting their great work.

Play condition - no credit, sorry ‘bout that

Good used condition - $5 per item

New/like new condition - $10 per item

Once we receive your clothing we will process it online. We'll assign your credit to your email address and send you a code to use at the checkout.

Credit can be accumulated, and used on all future orders.

You can choose when you submit clothing for re-loved whether you would like your credit or whether you would like us to donate it.